NY Marijuana Dispensary – Refund Policy

At NY Marijuana Dispensary, our goal is to provide you with the finest cannabis products and an exceptional shopping experience. We understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions.

1. Eligibility for Refund:

We offer refunds on a case-by-case basis. To be eligible for a refund, your request must meet the following criteria:

Damaged Products: If your order arrives with damaged or defective items, please contact us within 48 hours of delivery. We may require photographic evidence to process your refund.

Order Errors: In the event of an order processing error on our part, we will make every effort to rectify the issue. Refunds or reshipments will be considered depending on the circumstances.

2. Refund Process:

To request a refund, please follow these steps:

Contact our customer support team at sales@nymarijuana.co.

Provide detailed information about your issue, including order number, product details, and the reason for the refund request.

Our team will review your request and may request additional information or evidence, such as photographs of damaged products.

If your request is approved, we will process your refund as promptly as possible.

3. Non-Eligible Situations:

We do not offer refunds in the following situations:

Change of Mind: We are unable to offer refunds due to a change of mind or personal preferences. Please consider your choices carefully before making a purchase.

Delivery Issues: We are not responsible for issues related to delivery once the package has left our facility. If you encounter delivery problems, please contact the delivery carrier.

4. Refund Amount:

The refund amount will be determined on a case-by-case basis, depending on the nature of the issue. In cases of damaged products or order errors, we may provide a full or partial refund.

5. Contact Us:

If you believe your situation qualifies for a refund, please reach out to our customer support team at sales@nymarijuana.co. We are here to assist you and provide the best possible resolution.

6. Policy Updates:

NY Marijuana Dispensary reserves the right to update or modify this refund policy at any time. Please review this policy periodically to stay informed about any changes.

Thank you for choosing NY Marijuana Dispensary. We value your business and are committed to providing a positive shopping experience. If you have any questions or require further clarification on our refund policy, please don’t hesitate to contact us.

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